Volume 15, Issue 2,3,4 April-December 2010

Factors affecting the implementation effectiveness of ISO 9001(2000) standards and its impact on business results
Authors:Wickramasuriya, P.; Dharmasiri, Ajantha S.
Keywords:ISO 9000 Standard; Quality Management; Implementation Effectiveness

Strategy and complexity
Authors:Liyanage, Uditha
Keywords:Strategy Content; Process and Context; Complexity; Complex Adaptive Systems and Uncertainty

A service gap analysis in private sector banks : an Empirical study of customers' Expectations vs. perceptions
Authors:Ananth, A.; Ramesh, R; Prabaharan, B
Keywords:SERVQUAL; Service Quality; Service Gap; Banking Service Quality

Decision making delays with regard to IT investments in Sri Lankan organizations
Authors:Dias, Piyumi; Fonseka, A.T.
Keywords:Organizational Decision Making; Delays in Decision Making; IT investments; Top Management Support

Integrated logistic support and equipment availability in government hospitals of a developing country
Authors:Dharmaratne, G.S.K.; Jayawardana, A.K.L.; Gunatunga, M.W
Keywords:Equipment Availability; Integrated Logistic Support; Operational Availability; Downtime; Preventive Maintenance Support; Corrective Maintenance Support; Supply Support; Facility Support; Staff Availability and Training and Skill Support

Factors contributing to the sustainability of 5S in Sri Lankan organizations
Authors:Liyanage, K.D.P.T; Wijesinghe, K.L.R.; Fonseka, A.T
Keywords:5S Sustainability; 5S-Sri Lankan Organizations

The relationship between psychological contract of Telecom executives and the working environment: A case of Citycell and Teletalk companies in Bangladesh
Authors:Islam, Nazrul; Habib, Wahidul
Keywords:Psychological Contract; Working Environment; Respect for Individual Differences and Goals; Strategies of the Company

Economic aspects of the ancient irrigation system of Sri Lanka
Authors:Jayawardana, Chandana
Keywords:Irrigation System-Sri Lanka; Irrigation Works

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